sus.botdocs

QA finding

No page of the site offers a way to get in touch

QA Warning Severity: Medium

Part of the audit Usability rules. Finding id: qa.noContactPath.

What it costs you

A visitor with a question, a customer with a problem and a journalist all leave. Visitors also read missing contact details as a sign that a site cannot be trusted.

What to do

Give every page a way to reach you, usually in the footer: an email address, a phone number or a link to a contact page with a form.

What it checks

  • No way to contact you found

How to fix it

Add contact details to the footer

  1. Decide how you want to be reached: email, phone, a form, or a postal address.
  2. Put it in the footer of the site template, so every page shows it, and link it (mailto: for email, tel: for phone).
  3. If you use a contact form, link to the page that holds it from the footer as well.

How to check: Run this rule again: it finds the details.