sus.botdocs

Security finding

The domain or one of its addresses is on a reputation list

Security Error Severity: High

Part of the audit Site reputation. Finding id: security.domainOnReputationList.

What it costs you

Whoever uses this list treats the domain or address as unsafe until the listing is lifted.

What to do

Find and remove the cause first, then ask the list to remove you. Asking first gets you listed again.

What it checks

  • Site flagged as unsafe
  • Listed on an email spam blocklist
  • Listed on a domain blocklist

How to fix it

Clean the site, then request a review

  1. Read the reason. Malware or phishing means pages or files were changed or added.
  2. Restore the changed files from a clean copy, remove what was added, and change the passwords of the CMS, hosting and database.
  3. Then use the review form of [list]. Asking before the cause is gone gets you listed again.

How to check: Look up [subject] on [list] again: not listed.

Stop the unwanted mail, then request removal

  1. Find the sender: a form without protection against automated use, a mail account with a guessed password, or a script on the server.
  2. Close it and change the passwords involved.
  3. Then use the removal form of [list].
  4. For a shared address, ask the hosting or mail provider. You cannot delist their address yourself.

How to check: Look up [subject] on [list] again: not listed.

Fix the cause, then request removal from the DNS list

  1. Read the reason [list] gives for [subject] and fix it.
  2. Then use the removal form of [list]. Each list has its own.

How to check: Look up [subject] on [list] again: not listed.

Find out what the list is, then request removal

  1. Look up who publishes [list] and what it is used for.
  2. Fix the reason it gives, then use its removal form.

How to check: Look up [subject] on [list] again: not listed.