Privacy finding
Visitors from a region get the consent banner in a language not commonly read there
Privacy Warning Severity: Medium
Part of the audit Visitors from different regions get the wrong regime. Finding id: privacy.bannerLanguageVsRegion.
What it costs you
A visitor who cannot read the banner cannot know what they agree to.
What to do
Add the language to the consent tool and let it follow the language of the page.
What it checks
- Banner language does not match region
How to fix it
Add the language to the consent tool
- Open the language settings of the consent tool and add the missing language.
- Let the banner follow the language of the page it is shown on, not a fixed default.
How to check: Run the scan from that region again.
A real case
The Belgian data protection authority found that a website written for French and Dutch speaking readers explained its cookies and its privacy practices only in English. That was one of the reasons for a 15,000 euro fine in December 2019.
How to verify by hand
The consent platform's language configuration.
What this relies on
Geo rules were set up for the home market only.